dv999 Terms & Conditions

📌 1. Introduction

Welcome to dv999, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you (the "Player" or "User") and dv999. By registering an account, accessing any part of the dv999 platform, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

These Terms apply to all visitors, users, and players who access or use dv999's website, mobile applications, games, and any associated services. If you do not agree with any part of these Terms, you must immediately discontinue use of the platform. dv999 reserves the right to amend these Terms at any time, with continued use of the platform constituting acceptance of the revised Terms.

🧑‍⚖️ 2. Player Eligibility

To register and participate on dv999, you must satisfy all of the following eligibility requirements. dv999 enforces strict age and identity verification policies to protect players and ensure a safe betting environment in Bangladesh.

• You must be at least 21 years of age (21+ only) at the time of registration and at all times when using the platform.
• You must be a natural person (not a corporation, trust, or other legal entity) and possess full legal capacity to enter into a binding agreement.
• You must not be a resident of or located in any jurisdiction where online gambling is prohibited by applicable law.
• You must not be a current or former employee, contractor, director, or agent of dv999, nor an immediate family member of such persons.

👤 3. Account Registration and Security

To access the full range of dv999 services, you are required to open a personal account. Each player may hold only one active account. Duplicate accounts are strictly prohibited and may result in account suspension and forfeiture of any funds held within duplicate accounts.

• You must provide accurate, complete, and up-to-date personal information during registration, including your real name, date of birth, and valid contact details.
• You are solely responsible for maintaining the confidentiality of your username and password. Do not share your account credentials with any third party.
• dv999 may require identity verification (KYC) documents at any time, including government-issued ID, proof of address, and payment method verification.
• dv999 reserves the right to suspend or close any account where false or misleading information has been provided, where KYC verification cannot be completed, or where fraudulent activity is suspected.

You must notify dv999 immediately if you become aware of any unauthorised access to your account. dv999 will not be liable for any losses resulting from unauthorised use of your account credentials where you have failed to maintain adequate security.

💰 4. Deposits and Withdrawals

dv999 supports a range of trusted payment methods popular among Bangladeshi players. All financial transactions are processed in Bangladeshi Taka (BDT) and are subject to the following conditions:

• Accepted deposit methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Minimum deposit amounts vary by method.
• Withdrawal requests are processed within 24 to 72 hours subject to successful KYC verification. Withdrawals must be made to the same payment method used for the corresponding deposit where technically possible.
• dv999 reserves the right to request documentation to verify the source of funds before processing any withdrawal. This is a standard anti-money laundering (AML) measure.
• Deposits made via bonus abuse, fraudulent payment methods, or chargebacks will result in immediate account suspension and potential legal action. All winnings derived from such deposits will be voided.

dv999 does not charge fees on standard deposits or withdrawals; however, your payment provider may apply their own transaction charges. Please consult your payment provider's terms for details. All amounts are displayed in BDT (৳) throughout the platform.

🎁 5. Bonuses and Promotions

dv999 offers a range of promotional bonuses including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the following terms:

• Bonuses are only available to players who have successfully completed account registration and KYC verification. Bonuses cannot be claimed by players using shared devices or IP addresses flagged for multi-accounting.
• All bonuses carry a wagering requirement (rollover) that must be met before any associated winnings can be withdrawn. The specific wagering requirement for each promotion is stated clearly in the individual promotion's terms.
• dv999 reserves the right to modify, suspend, or cancel any promotion without prior notice. In the event of a promotion being cancelled, any bonus funds not yet subject to a completed wagering requirement will be removed from the player's account.
• Bonus abuse, including the use of multiple accounts to claim the same bonus, exploitation of system errors, or coordinated wagering to circumvent wagering requirements, will result in forfeiture of all bonus funds and potential permanent account closure.

🧠 6. Responsible Gaming

dv999 is committed to promoting responsible gaming among all players in Bangladesh. Gambling should be an enjoyable leisure activity. If you feel that gambling is negatively affecting your financial situation, relationships, or mental health, we strongly encourage you to make use of the tools and resources available on our platform.

• Deposit limits: Set daily, weekly, or monthly maximum deposit thresholds to manage your gambling budget effectively.
• Self-exclusion and time-out: Request a temporary time-out period or a permanent self-exclusion from the platform at any time by contacting our support team.
• Underage gambling prevention: dv999 strictly enforces the 21+ age requirement. Any player found to be under 21 years of age will have their account immediately closed and any winnings forfeited. Parents and guardians are advised to use parental control software to prevent minors from accessing gambling sites.

🚫 7. Prohibited Activities

The following activities are strictly prohibited on the dv999 platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of all account balances and pending withdrawals, and referral to appropriate authorities where applicable.

• Registering or operating more than one account, whether under your own identity or a fictitious identity, for the purpose of claiming bonuses multiple times or circumventing restrictions.
• Using automated software, bots, scripts, artificial intelligence tools, or any other electronic devices to manipulate game outcomes or gain an unfair advantage over other players.
• Engaging in any form of money laundering, fraud, or using funds obtained through criminal activity to make deposits on the dv999 platform.
• Attempting to exploit software bugs, glitches, technical errors, or misconfigured game parameters to derive winnings that would not have been possible under normal operating conditions.
• Harassing, threatening, or using offensive language toward other players or dv999 staff members through any communication channel provided by the platform, including live chat and email.

©️ 8. Intellectual Property

All content on the dv999 platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of dv999 or its content suppliers and is protected by applicable intellectual property laws. The dv999 name, brand, and logo are trademarks of dv999and may not be used without prior written permission.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the dv999 platform for personal, non-commercial purposes only. You may not reproduce, modify, distribute, publicly display, publicly perform, or create derivative works from any content on the platform without explicit prior written consent from dv999.

⚠️ 9. Limitation of Liability

To the fullest extent permitted by applicable law, dv999 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the dv999 platform or its services. Without limiting the foregoing, dv999 specifically disclaims liability for:

• Any loss of funds resulting from unauthorised access to a player account where the player has failed to maintain adequate security of their credentials.
• Service interruptions, platform downtime, or technical errors that affect the outcome or availability of games, particularly during major sporting events such as BPL or IPL cricket matches.
• Any indirect or consequential losses, including but not limited to loss of profits, loss of data, loss of goodwill, or loss of opportunity, arising from the use of the dv999 platform.

🔐 10. Privacy and Data Protection

dv999 is committed to protecting the personal data of all players. We collect, process, and store personal information in accordance with our Privacy Policy, which forms an integral part of these Terms. By accepting these Terms, you also consent to the processing of your personal data as described in the Privacy Policy. All data is secured using SSL encryption and stored on protected servers.

dv999 will never sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing purposes without your explicit consent. We may share data with trusted service providers strictly for the purpose of operating and improving the platform, processing payments, and complying with legal obligations.

📝 11. Amendments to Terms

dv999 reserves the right to update, modify, or replace any part of these Terms & Conditions at any time and without prior notice. Changes become effective immediately upon publication on this page. The date at the top of this page indicates when these Terms were last revised. It is your responsibility to review these Terms periodically for any changes.

Your continued use of the dv999 platform following the posting of any changes to these Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the platform immediately and contact our support team to close your account.

📧 12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of the dv999 platform, our support team is available 24/7 to assist you. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

You can reach our support team by email at [email protected]. Please include your registered username and a clear description of your query in any correspondence to help us assist you as quickly as possible.