Privacy Policy

1. Introduction

Welcome to dv999, Bangladesh's trusted online casino and sports betting platform. We are deeply committed to protecting the privacy and personal data of every player who uses our services. This Privacy Policy explains in clear, transparent terms how we collect, use, store, share, and protect the personal information you provide when you access or use dv999.

By registering an account, depositing funds, or otherwise using the dv999 platform, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document periodically, as we may update it from time to time to reflect changes in our practices or applicable laws.

This policy applies to all users of dv999, including visitors to our website, registered members, and players actively participating in cricket betting, live casino, slots, crash games, and all other gaming products offered by dv999.

2. Information We Collect

dv999 collects information in several ways to provide you with a safe, fair, and personalized gaming experience. The categories of personal data we may collect include the following:

Personal Identification Data

• Full name, date of birth, gender, and nationality
• Email address, phone number, and residential address (city, division, Bangladesh)
• Government-issued identification documents (National ID card, passport, or driver's license) for KYC verification
• Username and account login credentials (passwords are stored in encrypted form only)
• Profile photo (where voluntarily submitted)

Financial and Transaction Data

• Deposit and withdrawal history, including transaction amounts and timestamps
• Payment method details: bKash account numbers, Nagad wallet IDs, Rocket mobile numbers, Upay account references, and card type (Visa/Mastercard) — full card numbers are never stored on our servers
• Bonus, promotional credit, and wagering history associated with your account

Technical and Usage Data

• IP address, browser type, operating system, device model, and screen resolution
• Session logs, pages visited, time spent on each page, and click-stream data within the dv999 platform
• Geolocation data (city-level, derived from IP address) to confirm Bangladesh-based access

3. How We Use Your Information

The personal data collected by dv999 is used strictly for legitimate purposes related to the operation of our platform and the delivery of our services. Specifically, we use your information to:

• Create and manage your dv999 account, verify your identity (KYC), and confirm your eligibility to access the platform
• Process deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks
• Provide customer support, respond to your inquiries, and resolve account or transaction disputes
• Personalize your gaming experience, recommend games suited to your preferences, and deliver relevant promotional offers
• Detect, prevent, and investigate fraudulent activity, money laundering, bonus abuse, and other unlawful or prohibited conduct
• Comply with applicable legal obligations, regulatory requirements, and respond to lawful requests from competent authorities
• Analyze platform usage patterns to improve site performance, fix technical issues, and develop new features and games

4. Sharing of Your Information

dv999 does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. We only share your information in the limited circumstances described below:

Service Providers and Technology Partners

We work with carefully vetted third-party service providers who assist in operating the dv999 platform — including payment processors (bKash, Nagad, Rocket gateway operators), game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others), KYC verification providers, cloud hosting services, and fraud detection systems. These partners access only the minimum data necessary to perform their specific functions and are bound by strict confidentiality agreements.

Legal and Regulatory Disclosure

We may disclose your personal data where required to do so by law, court order, or in response to a legitimate request from a law enforcement or regulatory authority. In such cases, we will disclose only the information strictly required by the order or request, and we will notify you where legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity as part of the transaction. We will provide reasonable notice before your data is transferred or becomes subject to a different privacy policy, and you will have the right to close your account and request data deletion at that time.

5. Cookies and Tracking Technologies

dv999 uses cookies and similar tracking technologies to operate and improve the platform, remember your preferences, and deliver a consistent experience across sessions. A cookie is a small data file stored on your device when you visit our website.

We use the following categories of cookies:

• Essential Cookies: Required for the platform to function correctly, including session management, authentication, and security. These cannot be disabled.
• Analytics Cookies: Help us understand how users interact with dv999 so we can measure performance and identify areas for improvement. All analytics data is aggregated and anonymized.
• Preference Cookies: Store your settings such as language preference, display options, and last-visited game category so your experience is consistent every time you return.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of the dv999 platform and may require you to re-enter login credentials on each visit.

6. Data Security

dv999 employs industry-standard technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our platform uses SSL/TLS encryption to secure all data transmitted between your device and our servers. Account passwords are stored using one-way cryptographic hashing and are never accessible in plain text.

While we take all reasonable steps to secure your data, no digital platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights and freedoms, we will notify affected users without undue delay and take all necessary remedial action. We also conduct regular security audits and staff training to maintain the highest possible standard of data protection.

7. Data Retention

dv999 retains your personal data for as long as your account remains active, and for a period thereafter as required to fulfill our legal, regulatory, and operational obligations. This includes retaining transaction records for anti-money laundering compliance, KYC documentation for identity verification purposes, and gameplay logs for fair-play auditing.

When you close your dv999 account or request deletion of your data, we will erase or anonymize your personal information within a reasonable timeframe, except where retention is required by law or regulation. Some anonymized statistical data may be retained indefinitely for platform improvement purposes, but this data will not be traceable back to you as an individual.

8. Your Rights

As a user of dv999, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting our support team:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right of Rectification: If any personal data we hold is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to Erasure: You may request deletion of your personal data where there is no legitimate reason for us to continue holding it. Exceptions apply where retention is legally required.
• Right to Restrict Processing: You may request that we limit how we use your data while a dispute or complaint is being resolved.
• Right to Data Portability: You may request a structured, machine-readable copy of your personal data for transfer to another service provider.

We will endeavor to respond to all valid data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period and will inform you accordingly.

9. Payments and Financial Data

All financial transactions on dv999 — including deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, as well as withdrawals to Bangladeshi bank accounts — are processed through secure, encrypted payment gateways. dv999 does not store full card numbers, CVV codes, or complete mobile financial account credentials on its own servers. Payment credentials are tokenized or handled directly by our licensed payment partners.

Transaction records — including deposit amounts, withdrawal amounts, dates, and associated game sessions — are retained as part of your account history for audit, dispute resolution, and regulatory compliance purposes. You can review your full transaction history at any time by logging into your dv999 account.

10. Protection of Minors

dv999 is strictly an adults-only platform. You must be 21 years of age or older to register an account, make deposits, or participate in any gaming or betting activity on dv999. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that a user under 21 has provided personal data or registered an account, we will immediately suspend that account, delete the associated data, and refund any deposits in accordance with our standard procedures.

Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care. If you believe a minor has accessed or registered on dv999, please contact our support team immediately at [email protected] so we can take prompt corrective action.

11. Changes to This Privacy Policy

dv999 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification. Your continued use of dv999 after any such changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy regularly to stay informed about how dv999 protects your personal data. If you have any questions or concerns about a specific change, please contact our support team before continuing to use the platform.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dv999 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to responding to all privacy-related inquiries promptly and transparently.

You can reach us by email at: [email protected]