What should I do if I think I have a gambling problem?

The first step is to recognise that there may be a problem — which takes courage. We recommend immediately using the time-out or self-exclusion feature in your dv999 account settings. Then contact our support team at support@dv999.one who can guide you to further resources. Remember: gambling is meant to be entertainment. If it stops feeling that way, it is time to take a break. Help is always available, free of charge, and completely confidential.

Play Responsibly

Responsible Gaming at dv999

We believe gaming should be fun, safe, and always within your control. dv999 provides every player in Bangladesh with the tools and knowledge to enjoy betting responsibly.

Our Approach to Responsible Gaming

At dv999, we are committed to fostering a safe and enjoyable gaming environment for every player across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and beyond. We understand that while cricket betting, live casino games, and slots are a source of entertainment for most players, gambling can sometimes lead to harmful patterns for a small number of individuals.

That is why responsible gaming sits at the core of everything we do. We provide practical, accessible tools that put you in full control of your account activity, spending, and time spent on our platform. Our team continuously reviews player behaviour patterns and proactively reaches out to anyone who may need support.

Gaming must never feel like an obligation or a means of relieving financial stress. If you find that you are spending more than you intended, chasing losses, or feeling anxious when away from the platform, we strongly encourage you to use the tools described below and to contact our support team immediately.

Responsible Gaming Tools We Offer

dv999 gives you a full suite of account management tools, available any time you need them. You can activate any of the following directly through your account settings or by contacting our support team.

Session Time Limits

Set a daily or weekly time cap on your gaming sessions so you never lose track of how long you have been playing.

Deposit Limits

Define daily, weekly, or monthly deposit caps in BDT to keep your spending within a budget you are comfortable with.

Self-Exclusion

Request a temporary or permanent self-exclusion to block access to your dv999 account for a defined period or indefinitely.

Account Time-Out

Take a short break from gambling with a 24-hour, 48-hour, or 7-day time-out, during which your account is fully suspended.

Activity History

Review your full betting history, deposit and withdrawal logs, and time spent on the platform at any time from your account dashboard.

Awareness Resources

We provide educational materials and links to support organisations that can help players manage problem gambling behaviour.

Recognising Problem Gambling

It is not always easy to identify when recreational gambling has shifted into a problematic pattern. Here are some warning signs to watch for in yourself or someone you know:

Spending more money or time gambling than you originally planned or can afford.
Chasing losses by increasing bets to recover money already lost.
Feeling restless, irritable, or anxious when trying to cut down or stop gambling.
Borrowing money, selling possessions, or neglecting bills to fund gambling activity.
Lying to family members or friends about the amount of time or money spent gambling.
Using gambling as a way to escape problems or cope with feelings of depression, anxiety, or stress.

If you recognise more than one of these signs in your own behaviour, please reach out to our support team or use the self-exclusion and time-out tools available in your dv999 account. You are never alone — help is always available.

Our Commitment to Every Player

dv999 takes responsible gaming seriously at every level of our operation. The following commitments guide how we build and maintain our platform for players across Bangladesh:

Age VerificationWe verify that every registered user is aged 21 or above before they can deposit or play. Underage access is strictly prohibited.

Data SecurityAll player data is protected by SSL encryption and stored securely. We never share your personal or financial information with unauthorised third parties.

Secure PaymentsDeposits and withdrawals via bKash, Nagad, Rocket, Upay, and leading Bangladeshi banks are processed securely with full transaction logging.

24/7 SupportOur responsible gaming support team is available around the clock to assist any player who needs help, guidance, or wants to activate account controls.

Tips for Healthy Gaming

Responsible gaming starts with simple habits. Keep these practical guidelines in mind every time you log in to dv999:

Set a strict gambling budget before you start each session and stick to it — never gamble with rent, food, or bill money.
Accept losses as a normal part of the game. Never chase losses — the next bet is not guaranteed to win.
Take regular breaks during long sessions. Step away from the screen, get some fresh air, and return with a clear head.
Never gamble when you are tired, emotionally distressed, under the influence of alcohol, or seeking to escape a personal problem.
Treat online gaming as entertainment, not as a primary income source or a financial strategy.

Need Help? Contact Our Support Team

If you feel that gambling is having a negative impact on your life, your relationships, or your finances, please do not hesitate to contact us. Our dedicated responsible gaming team is ready to assist you with account controls, self-exclusion requests, or simply to talk through your concerns. Reaching out is a sign of strength, not weakness. Support is free and confidential.

dv999 Responsible Gaming Support

Our responsible gaming support team is available 24 hours a day, 7 days a week. If you need to activate account controls, request self-exclusion, or simply talk to someone about your gaming habits, reach us at:

[email protected]

Frequently Asked Questions

Log in to your dv999 account and navigate to the Account Settings section. Under Responsible Gaming, you will find the option to set daily, weekly, or monthly deposit limits in BDT. Changes to lower limits take effect immediately; requests to raise a limit require a 24-hour cooling-off period.

Self-exclusion is a voluntary agreement to block yourself from accessing your dv999 account for a set period. You can choose a duration of 1 month, 3 months, 6 months, 1 year, or a permanent exclusion. During the exclusion period, you will be unable to log in, deposit, or place bets. Contact our support team at [email protected] to request self-exclusion at any time.

Yes. dv999 is strictly for players aged 21 and above. All accounts undergo age verification during registration. If it is found that a player is under 21 years of age, their account will be closed immediately and any remaining balance returned in accordance with our Terms and Conditions. We take underage gambling very seriously and have zero tolerance for it.

The first step is to recognise that there may be a problem — which takes courage. We recommend immediately using the time-out or self-exclusion feature in your dv999 account settings. Then contact our support team at [email protected] who can guide you to further resources. Remember: gambling is meant to be entertainment. If it stops feeling that way, it is time to take a break. Help is always available, free of charge, and completely confidential.

Play Smart. Play Safe.

When gaming stays fun and within your limits, dv999 is the best place to bet on cricket, spin the slots, and enjoy live casino games. Explore what we have to offer.